Privacy Policy

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Effective Date: May 17, 2023
Last Updated: April 15, 2025

23Kg Gifts Inc. ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us online or in-store in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Shipping/billing address
• Payment details (processed securely via third-party providers)
• Purchase history
• Device or browser data (for website optimization)
  

We only collect information necessary for business purposes, such as order fulfillment, customer service, and marketing (with consent).

2. How We Use Your Information

We use your personal information to:

• Process transactions and manage orders
• Respond to inquiries and customer service requests
• Send order confirmations and updates
• Offer promotions or updates (with your consent)
• Improve our website, products, and services
• Prevent fraud or misuse of our platform
  

3. Consent

By providing personal information, you consent to our collecting, using, and disclosing your data for specific purposes. You may withdraw your consent at any time by contacting us using the information below.

4. Disclosure of Information

We do not sell or rent your personal data. We may share it with trusted third-party service providers (e.g. payment processors, delivery & pickup partners) strictly to provide our services.

We may also disclose information if required by law or if necessary to protect our legal rights.

5. Data Security

We use appropriate technical and organizational security measures to safeguard your personal data, including:

• SSL encryption for data transmission
• Restricted access to personal data
• Regular software and system updates
• Secure third-party platforms for payments and storage
  

6. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or outdated information
• Withdraw consent or request deletion of your data (subject to legal limitations)
• File a complaint with the Privacy Commissioner of Canada
  

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember preferences, and collect usage data. You can disable cookies in your browser settings.

8. Third-Party Services

Our site may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies separately.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the revised date.

11. Contact Us

If you have questions or concerns about your privacy or this policy, please contact us at:

23Kg Gifts Inc.
30 Eglinton Ave West, Unit#19, Mississauga, Ontario, L5R 3E7
📧 Email: support@23kgGifts.ca
📞 Phone: 437 922 9057